**Last Updated: August 8, 2026**
Hidden Hills Club we respects your privacy and is committed to protecting the personal information you provide when you visit or shop through our website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you use our website or place an order with us.
By using the Hidden Hills website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, contact us, or otherwise interact with Hidden Hills, we may collect information that helps us provide our services.
This may include:
* Full name
* Billing and shipping address
* Email address
* Phone number
* Order details and purchase history
* Payment and transaction information
* Account information
* Information you provide when contacting customer support
* Website usage information
* Device, browser, and IP address information
* Information collected through cookies and similar technologies
We only request information that is reasonably necessary to operate our website, process orders, provide customer support, and improve your shopping experience.
2. How We Use Your Information
Hidden Hills may use your information to:
* Process and fulfill orders
* Confirm and provide updates about your purchase
* Arrange shipping and delivery
* Process returns, exchanges, refunds, and store credits
* Respond to customer service requests
* Contact you about your order
* Maintain and improve our website
* Prevent fraud, abuse, and unauthorized transactions
* Personalize your shopping experience
* Send marketing communications when you have agreed to receive them
* Analyze website traffic and customer activity
* Meet legal and regulatory requirements
For example, we may use your shipping information to deliver your purchase and your contact information to provide updates about your order.
3. Payment Information
When you make a purchase, your payment may be processed through a third-party payment provider.
Hidden Hills does not need to store your complete payment card information on our website when payment processing is handled by an authorized payment provider. Payment providers may collect and process payment information according to their own privacy policies and security practices.
We may receive limited transaction information, such as payment status, transaction confirmation, or the last few digits of a payment method, when necessary to manage your order.
4. Order and Shipping Information
When you place an order, we use the information you provide to process and deliver your purchase.
Orders generally require **1–3 business days to process**. After processing, delivery usually takes approximately **5–10 business days**, depending on your location and the shipping service used.
We may share necessary delivery information with shipping and fulfillment providers so they can deliver your order.
5. Returns, Exchanges, and Refunds
We may use your order information to process returns, exchanges, store credits, and refunds.
Hidden Hills accepts eligible product returns within **30 days of receiving your order**, subject to our return conditions.
You may request an exchange for another product, store credit, or a refund to the original payment method where applicable.
To initiate a return, customers should contact Hidden Hills through our customer support channels. Customers are responsible for applicable return shipping costs.
Information related to returns may be retained as part of our business and transaction records.
6. Cookies and Similar Technologies
Hidden Hills may use cookies and similar technologies to help our website function properly and provide a better shopping experience.
Cookies may help us:
* Keep items in your shopping cart
* Remember preferences
* Maintain website functionality
* Understand how visitors use our website
* Improve website performance
* Measure marketing and advertising activity
You can adjust your browser settings to limit or block certain cookies. However, doing so may affect some website features.
7. Website Analytics
We may use analytics tools to understand how visitors interact with our website.
These tools may collect information such as:
* Pages visited
* Time spent on the website
* Device type
* Browser type
* General location information
* Referring websites
* Website interactions
We use this information to understand website performance and improve our products, services, and customer experience.
8. Marketing Communications
If you subscribe to our marketing communications, we may use your email address or other contact information to send you updates about Hidden Hills products, promotions, launches, offers, and other relevant content.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us.
However, even if you opt out of marketing messages, we may still send important transactional communications related to your orders, payments, shipping, returns, or account.
9. Information We Share
Hidden Hills does not sell your personal information simply because you visit or shop on our website.
We may share information with trusted service providers when necessary to operate our business. These providers may include:
* Payment processors
* Shipping and delivery providers
* Website hosting providers
* E-commerce and website service providers
* Analytics providers
* Email and marketing platforms
* Fraud prevention and security services
* Customer support providers
These parties receive only information reasonably necessary to provide their services or support our business operations.
We may also disclose information when required by law, legal process, court order, or to protect the rights, safety, and property of Hidden Hills, our customers, or others.
10. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain order information for customer service, accounting, tax, fraud prevention, legal, and business recordkeeping purposes.
When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it where appropriate.
## 12. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms.
These third parties operate independently from Hidden Hills and may have their own privacy policies. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
13. Children’s Privacy
Our website is not intended for children who are not legally permitted to purchase our products or use our services.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
14. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the ability to:
* Request access to personal information we hold about you
* Request correction of inaccurate information
* Request deletion of certain information
* Opt out of certain marketing communications
* Request information about how your personal information is used
* Object to or restrict certain processing where applicable
Some requests may be subject to legal or regulatory limitations.
To make a privacy-related request, contact Hidden Hills using the contact information provided on our website.
15. Changes to This Privacy Policy
Hidden Hills may update this Privacy Policy from time to time.
When we make changes, we will update the **Last Updated** date at the top of this page. Significant changes may also be communicated through our website or other appropriate channels.
We encourage you to review this page periodically so you remain informed about how we handle personal information.
16. Contact Hidden Hills
If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact Hidden Hills through our website’s contact page.
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
**Hidden Hills Club**
Website: Hidden Hills Club
For questions regarding orders, returns, exchanges, refunds, shipping, or privacy, please contact our customer support team through the website.